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Delivery and Returns

 

Delivery

 

We aim to despatch orders placed before 9am the same working day.

 

FREE Standard Delivery when order over £35

You will get FREE standard 2nd Class UK delivery on orders of £35 or more.  We charge £2.50 for standard delivery on orders under £35.

 

Delivery Options and Cost

Your order will be sent by Royal Mail.

You can choose how soon you would like your order to arrive at the basket with the options of 2nd Class, 1st Class or Guaranteed Next Day Delivery by 1pm (Monday to Friday delivery only, Saturday not includes).

 

Standard 2nd Class Delivery

Any order placed by Standard delivery should arrive in three to five working days.

(This does not include any Bank holidays)

Orders under £35 will be charged £2.50

Products placed in the basket that are over £35 will automatically be qualified for Free delivery, please select "FREE Shipping".

You will receive an email once your order is despatched.

Royal Mail needs your signature on delivery!

 

1st Class Delivery ( Please note this DOES NOT Guarantee Next Day Delivery!!! )

Any order placed by 1st Class Delivery should arrive in one to two working days.

(This does not include any Bank holidays)

All orders will be charged £3.50

You will receive an email once your order is despatched.

Royal Mail needs your signature on delivery!

 

Guaranteed Next Day Delivery by 1pm ( Monday to Friday delivery only, Saturday does not include )

(This does not include any Bank holidays or the weekend)

Next day delivery costs £9.99

Next day orders placed at the weekend will be processed on the following working day.

You will receive an email or text message once your order is despatched.

 

Internatinoal Delivery

We are currently offer internaiotnal delivery to European countries.

Any order placed by Internaional Delivery should arrive in 3 to 15 working days.

(This does not include any Bank holidays)

All orders will be charged £12

You will receive an email once your order is despatched.

A signature is required upon the delivery!

 

Delayed Orders

Please contact us if your order has not arrived within 28 days with the order reference number from your confirmation email.

Please contact us using the Contact Us Form or email sales@dragonchant.co.uk

All emails will respond within 48 hours.

 

Delivery countries

We deliver standard delivery to :

United Kingdom

Europe

 

 

Our Returns Policy and your Right to Cancel

 

Cancelling an Order

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.

To add products to your order, please place a new order for these items.

To change details of your delivery address, remove items from your order or cancel it completely, please contact us via email ASAP. Please quote your order number and order date.

If your order has already been despatched or delivered, then you'll need to follow our Returns procedure.

 

Returns

If you’re not satisfied with your purchase, please contact us as soon as possible to arrange the return for a full refund or exchange within 14 days of receiving the item.  Please return the product in it orginal unopened, unused condition.

 

Where to send your return

Dragonchant
Unit 8/10 Duttons Farm
Bangors Road South
IVER
SL0 0AY
United Kingdom